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Delivery
Home Chef is available throughout the Perth Metropolitan Area from Two Rocks to Mandurah to the Hills area. We employ our own drivers, and each driver delivers to the same area each week to ensure continuity and peace of mind for our customers. Drivers are trained to be supportive, caring, and helpful to each customer’s needs.
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All Home Chef Delivery Drivers hold current national police clearance and Name Badges to ensure customer’s safety and privacy are not neglected.
It is preferable if you are home at the time of delivery. We understand though, that at times you may have to go out. If you are not home for your delivery, our Customer Care Team will attempt to contact you. Prepaid meals will be left in an esky with ice and an esky fee of $9.90 for a medium and $13.20 for a large will apply. Alternatively, customers can provide their own esky or freezer/cooler bag for their delivery and our drivers will place meals in the esky or bag with ice.
Please be sure to advise us of any special delivery instructions at the time of placing your order.
Home Chef does not take responsibility for any damage or theft to meals if you are not home and have requested meals to be left. PLEASE NOTE: Meals need to be placed in the freezer the same day as delivery.
Home Chef has an internal No Response Policy when a driver arrives at customers’ premises with no one home. Our current protocol is for the driver to call the number provided on the invoice (this will be the customer’s direct number), and if still no response, the driver is to call the office for further instructions (e.g. contact next of kin, care provider if appropriate and/or to get approval to leave the meals in an esky for the customer).
Home Chef is also an approved meal provider to various regional hospitals and can deliver bulk orders to regional areas. Additional charges of $9.40 regional delivery fee to areas within the Wheatbelt not on the site.