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FAQs
Yes, anyone can order whether you are a senior, managing a chronic disease, disabled, blind, recuperating at home, trade and FIFO worker, office worker, busy mum, carer, a community or religious organisation, or even a student.
Ordering from our range of frozen ready meals is simple, whether you prefer to speak to us over the phone, order online at The Home Chef Website or hand an order form to your delivery driver in person. Please note orders must be at least 2 BUSINESS DAYS BEFORE your designated delivery day.
Yes, minimum order is $59.40.
Yes, you can select any meals from our menu.
We prefer payment via Credit Card or Debit Card – must have a Visa or MasterCard symbol on the card. We do not accept American Express or EFTPOS cards. For alternative payment methods please contact the office on (08) 9378 2544.
You can re-order by phone at (08) 9378 2544 or online at The Home Chef Website. If preferred our Home Chef “order pads” are available. Your order can be recorded on the order pad and given to your driver who will return your order to the office. Our drivers are happy to help you fill out your order if required. If you require “permanent weekly” or “permanent rotating” orders this can be easily arranged with our office.
Yes, if requested, our Customer Care Team will contact you to remind you when it’s time to place your next order and take your order if required.
Home Chef needs to be contacted by 11:00am PRIOR to day of delivery by phone to cancel an order. A late Cancellation Fee of $16.00 applies to orders that are not cancelled prior to this time.
Yes, you can change your order by contacting Home Chef by 4:00pm PRIOR to day of delivery by phone at (08) 9378 2544. Changes cannot be made on the same day your order is being delivered.
Pick up orders can be placed over the phone and collected between 8.30am and 2.00pm Monday to Friday from our office in Bassendean. We do require 2 hours notice if ordering and collecting meals on the same day.
All meals are hand-picked by our hard working and dedicated Dispatch Team.
If you have any questions or issues, feel free to call our Customer Care Team on (08) 9378 2544 and they will answer any questions or try to solve any issues.
When you make an online order with Home Chef, our system will automatically send you a confirmation email.
Delivery
Please see our delivery page for more information
Payments
Home Chef accepts Visa or MasterCard. We do not accept American Express or EFTPOS cards.
- Credit Card: when you order over the phone or online at The Home Chef Website
- Direct Deposit 2 days prior to delivery (to approved Customers): BSB: 066 168, Acc: 1020 3323
(please use the customer’s full name as the payment reference). - Cheque: made payable to Home Chef (to approved Customers).
- Cash (to approved Customers).
This can be arranged by phoning the office at (08) 9378 2544 (conditions apply and are subject to approval).
$6 Account establishment fee (once off initial fee for new customers).
$16 Late cancellation fee may apply to orders cancelled less than 12 hours prior to delivery day.
Esky charges apply if an esky has not been left out when no one is home to receive the order and this is a recurring occurrence.
No, you are not required to sign any contracts. If you like the dinners (and we know you will!) you will re-order when you need more.
Other
If you are missing any meals, give our Customer Care Team a call on 9378 2544 and they will help you with your issue.
Yes, Home Chef packaging is specifically designed to be used both microwave and conventional ovens up to 220°C. Ensure the tray does not touch the walls of the microwave and is placed in the centre of the microwave plate. For oven reheating, place the CPet tray on an oven proof tray for support.
Yes, make sure the dish does not touch the sides of the microwave.
Instructions: Preheat oven at 180°C. For best results defrost meal prior to heating. Heat with lid on for approximately 25 – 30 minutes (or until heated throughout). Do not lift or puncture the lid until heated. The dinner is best eaten direct from the tray. Always allow additional time if reheating from frozen.
Instructions: Heat from defrosted or frozen on high with lid on for approximately 3 – 6 minutes (or until heated throughout). Microwaves over 800W will need less heating. Soups and desserts require less heating time. Do not lift or puncture the lid until heated. The dinner is best eaten direct from the tray. Do not allow meal to touch the sides of the Microwave.
Always allow additional time if reheating from frozen.
If you ever need to update your details, please email us at info@homechef.com.au or give our Customer Care Team a call on (08) 9378 2544 and they will assist you.
Yes. The contents are completely recyclable. You should check with your local shire to check you are recycling the materials properly. We continually look for ways to improve our packaging, so please note that these materials are subject to change.